Active Incident

Updated 7 hours ago

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Xero Integration ChangeDegraded Performance

Incident Status

Degraded Performance

Components

Connect Modules



August 17, 2017 2:49PM AEST
[Identified] Yesterday we were informed of a change in the Xero API we use for our accounting integration with Xero. This change will likely cause problems with product and order exports for some heavy users of the integration. If you are using batching for your order exports to Xero it is extremely unlikely that this issue will affect your integration. Unfortunately it looks like Xero had to make this change very quickly to fix a production issue and so we were not given the forward notice we would normally expect for a breaking change. We have been in communication with them and are working on an update to our integration. We intend to release a hotfix within a couple of days. Should this change for any reason you will be notified. If you are not using batching to export your orders to Xero and see errors in your order exports, please contact Neto Support. It is possible that you may have to disable order exports to Xero for a few days and our support team will be happy to show you how to do this. Fortunately the way our integration works, it will quickly catch up once the hotfix is released and your order exports are turned back on. Thank you in advance for your patience while we resolve this unexpected issue.

Upstream Provider

Operational

Merchant Store Fronts

Operational

Control Panel

Operational

Point Of Sale Registers

Operational

Connect Modules

Partial Service Disruption

Payment Methods

Operational

Carrier Labelling Integrations

Operational

Batch Processing

Operational

NetoMail

Operational

Channel Modules

Operational

Pick 'n' Pack

Operational

Help & Support Knowledge Base

Operational

Support Call Centre

Operational