Active Incident

Updated 9 hours ago

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Incident Status

Operational

Components

Merchant Store Fronts, Pick 'n' Pack, Help & Support Knowledge Base, Control Panel, Connect Modules



October 19, 2017 3:22PM AEST
[Investigating] Neto's engineering team have identified that the platform is currently experiencing unexpected performance problems. Our team members are investigating the cause. We will post further updates one we have discovered the reason for this issue.

October 19, 2017 3:49PM AEST
[Monitoring] The performance issue has subsided. Neto engineers are continuing to monitor platform performance and we will post additional updates should the situation change.

Upstream Provider

Operational

Merchant Store Fronts

Operational

Control Panel

Operational

Point Of Sale Registers

Operational

Connect Modules

Operational

Payment Methods

Operational

Carrier Labelling Integrations

Operational

Batch Processing

Operational

NetoMail

Operational

Channel Modules

Operational

Pick 'n' Pack

Operational

Help & Support Knowledge Base

Operational

Support Call Centre

Operational