Active Incident

Updated 13 days ago

Store reliability is important to us at Neto. We monitor the health of Neto both internally and through 3rd party services. If there is a disruption in service to your store, or any of the Neto operated services, our engineers will update the notes here.

Incident Status

Operational

Components

Control Panel



March 13, 2017 2:16PM ChST
[Identified] Neto engineering have noticed an emerging issue that is causing login failures for some customers attempting to access the Control Panel. Our team are working to resolve this problem as soon as possible. We will provide an update on this incident notice as soon as we know more.

March 13, 2017 3:12PM ChST
[Identified] The Engineering team have now identified the cause of the disruption to Control Panel authentication and are working on a resolution. We do not yet have an ETA for this issue being rectified. Further updates will be posted when there is an estimate as to when the incident will be resolved.

March 13, 2017 4:26PM ChST
[Identified] Control Panel authentication services are now back up and running, however they may be slower than usual. We are working to bring them back to normal operating status as quickly as possible. We will provide further updates once the system is operating within normal parameters.

March 13, 2017 4:47PM ChST
[Monitoring] Control Panel Authentication is approaching normal operating status. Our Engineering team will continue to monitor authentication this evening and throughout the night. If no more issues are detected then this incident will be marked as solved tomorrow morning.

March 13, 2017 5:44PM ChST
[Monitoring] While monitoring we noticed a number of sites affected by a replication delay which may have effected control panel authentication. This is now resolved.

Upstream Provider

Operational

Merchant Store Fronts

Operational

Control Panel

Operational

Point Of Sale Registers

Operational

Connect Modules

Operational

Payment Methods

Operational

Carrier Labelling Integrations

Operational

Batch Processing

Operational

NetoMail

Operational

Channel Modules

Operational

Pick 'n' Pack

Operational

Help & Support Knowledge Base

Operational

Support Call Centre

Operational